"The hotel has definitely seen better days, but it's still a good place to stay. Location is perfect in Altamira, some great restaurants are nearby."

"Hotel is bit outdated and expensive for what it offers."

"Facilities, View, Services, Staff hospitality, Location"

"Price quite expensive for a Latin American country"

"Location was excellent, in a seemingly safe suburb with many good restaurants in easy walking distance. Metro station is close, although the staff recommended that I don’t use it. The room was large, comfortable and clean. The staff were helpful (although they didn’t speak English)."

"Only one issue: all the rooms face a main road which has a lot of traffic noise. It might not be so bad on the higher floors, but I had to wear earplugs each night. Having said that, I would stay they again."

"Overall, I had a very good experience staying in this hotel. It is comfortable, the rooms are quite spacious, it is very well located and the staff is super helpful - especially the cleaning ladies and the restaurant staff - so I felt looked after. Views of Mount Avila are gorgeous, especially in the afternoon when the parakeet are playing, and even though the rooms face a busy road, the place is quiet at night and at least in the higher floors the noise doesn’t bother."

"I stayed 12 nights and it would have been great to have some coffee or tea making facilities in the room as the restaurant doesn’t open until 7am. A lamp on the (rather narrow) desk would also help business travellers. Other minor things, which didn’t take away from having a good experience: the supposed workout room was not really working (I recommend to exercise on the nearby Parque Miranda which is buzzy, beautiful and safe). There was no safe in the room and I had to keep borrowing the iron from reception because there weren’t enough appliances going around. Many TV channels were not tuning properly and the AC was quite loud, so I could hear the blasting volume from my neighbours’ TV. Again, these were nuisances rather than massive problems, and I didn’t lose my sleep over any of them!"

"Perfect location with very big and comfortable rooms. Beautiful view from the balcony and really comfortable being and linen. Even though you can tell the hotel hasn't gone under renovations for at least a decade considering some little details on the pieces of furniture or the safe that would not work, it is still in a general way very well maintained and very clean. The swimming pool area is nice."

"Beside from the safe that was not working, the shower head inside the very large bathroom was actually not the freshest : two situations where the only solution offered was to switch rooms -an option we declined. There was an issue with the computers that used to be in the lobby so they have nicely offered to use one behind the front desk. We were very surprised when walking back on a saturday night around midnight to have found the gate open with no security and no one at the front desk, on one way underlining how safe the area actually is. It still has made us question the security but they were always at least one or two people on the parking level checking cameras that were everywhere."

"Ubicación excelente, la atención muy buena también. Los recepcionistas fueron muy amables"

"El early check in es un poco costoso"

"La ubicación limpieza tamaño de la habitación y del baño"

"No ponen vasos en la habitación"

"Muy buena ubicación cerca a restaurantes, cafés y centros comerciales. Instalaciones de piscina y restaurante agradables. Excelente Wifi. Habitación cómoda."

"Personal de la recepción pareciera que las obligaran a trabajar ahí. Ana del check in ni siquiera saluda ni responde preguntas. Además el día del check out me llamaron a las 11:55 AM a preguntarme si me iba o extendía mi estadía, muy poco profesional. Por otro lado, la entrada a la recepción no tiene rampa, solo escalera, y no hay nadie quien ayude con el equipaje así que toca subir todo solo por escaleras."

"Muy buena la estancia, personal atento e instalaciones limpias."

"Le hace faltan mantenimiento a la alfombra de la habitación porque no olía muy bien."

"En la Venezuela actual, es heroico mantener un hotel en condiciones. Lo consiguen."

"El ventanal de nuestra habitación no tenía cierre de seguridad."