"So handy for the train and bus stations - the metro is a 5 minute walk, there’s a big Klass supermarket where you can get all you need. The room had a working fridge!"

"Aucun."

"I had inadvertently booked a small room which was right at the top of the hotel - it did not have much of a window but in Kharkiv at the moment that’s an advantage. No complaints! The staff are amazing. So friendly and welcoming during this difficult and challenging time, in a city under such frequent attack. Huge respect."

"Actually given the circumstances and the challenge of operating in wartime I have zero complaints or issues at all. Bravo to all the courageous hospitality staff!"

"Great customer service. Everything worked seamlessly."

"Aucun."

"friendly staff, best breakfast in town, great location and best bathtubs!"

"Aucun."

"Fantastic staff who makes you feel like a king. Everything is perfect here. I always comeback to this place"

"Aucun."

"Near Gargarina bus station walking distance. Alina was very kind and helpful in the reception and speaks a bit English language, the other one was helpful as well although she didn't know how to speak English language. Modern stylish layout hotel, and clean. Decent choice for breakfast. Good water pressure. WiFi excellent. Close to Kharkiv Pas aswell. They have a bomb shelter too."

"The shower floor is at same level with the bathroom floor, I took a shower and didn't noticed I flooded half of the bathroom and the outside corridor, Water drainage in the shower got stocked, they came to clean and she didn't know how to talk in English language. They cleaned the flood and were very helpful 👌 They could offer more choice in the breakfast. Not everyone speaks English language."

"while some things may not function or work, it doesn't overshadow the warmth you are greeted with and the overall comfort of the stay - on the contrary, it shows the high standards this hotel was aiming for, while temporarily experiencing some struggles caused by the ongoing war, and daily missile attacks on the city"

"Aucun."

"I have been to the Ukraine 169 times in the last 20 years and stayed at 5 star hotels like the Kharkiv Palace. And Costing a lot more than the viva hotel. Which offers exceptional value for money .The staff at this delightful hotel were exceptional receptionist Julia so helpful with booking taxis and directions the hotel has everything you need the Breakfast is Great the WIFI on the rooms is the best I have ever experienced in a hotel the location very good not in the centre but when taxis are only 2 pounds to centre no problem I highly recommend the VIVA HOTEL KHARKIV XAVIER RICHARDS"

"NOTHING"

"Really enjoyed my stay and this place exceeded my expectations. Start with location, its very central in Kharkiv and don't be put off by previous damage in the area or how quiet it is, the location is perfect with parking right out front, easy to find. Stand put for me, the staff, especially friendly lady on reception, so helpful and great character. You need people like that as a business to get more repeat business. Place was comfortable, rooms not huge, but well laid out and decorated, bed was very comfortable and AC worked brilliantly and water pressure in shower superb. Has a small eating area for breakfast and to sit and a restaurant that serves a set menu of mainly local Ukrainian dishes and a buffet breakfast in the morning. Appeared very clean. I must say myself and my two colleagues will stay again for sure. I recommend it as a value for money stay with great staff."

"I have to give honest reviews so the only down side for me was the elevator was out of order and apparently a result of the war and the vibrations from the shelling etc. It caused it to operate on and off so they decided to take it offline until it can be repaired fully. So if you need disabled access or can't walk up stairs it will affect you. Thankfully there are rooms on the ground floor and you can request one. Luckily for me with bad back, they found a room on the ground floor so it was not an issue."

"Very good location close to the metro station, clean and comfortable room, good service, big choice of dishes for breakfast"

"Aucun."