Resorts a Alemanya

"Staff was amazing !! View was amazing, in general excellent value for money"

Aucun.

"Staff, hospitality and location. As said, all the staff were excellent, it is not possible to mention all the staff by name. The only name which I remember was Carla Sasa but this does not put the rest of the staff in a different category."

Illumination in the room

"Due to another group booking received a free upgrade to an entire private bungalow. Staff and service was professional and friendly throughout. Rooms were spacious, exceptionally clean (cleaning staff deserve a bonus!), and beds comfortable. Included riding tour was a pleasant surprise and really enjoyable, highly recommended. The whole setup as a non-profit for the benefit of the community is commendable. I strongly recommend staying here!"

Aucun.

"The scenery was good. Food was great and the staff were very friendly and timely."

Aucun.

"We visited in the off season and the resort was very quiet. All the staff were very friendly and we loved all the facilities. We used the gym, had a couples massage, ate in every restaurant and enjoyed watching the waves on the sun loungers. The beds were the comfiest we stayed in and we loved our coconut welcome drinks! We were lucky enough to see a few turtles on our last day! Perfect location for arriving or leaving Samoa with just a $30 tala taxi ride."

We were sad the pool was closed but appreciate we were there in the off season and there was maintenance

"The receptionist was very helpful. The hotel was clean and well maintained although not very newly equipped"

Would be useful to have more towels in the room

"Stayed 5 nights in this absolute dream! 🤩 very well maintained, very high quality of rooms with attention to detail (freshly renovated beach bungalows), warm and welcoming atmosphere thanks to attentive staff who ensures a personal approach to their guests. The whole experience (from day trips to Tuherahera and snorkelling with manta rays) was all just over the top!"

Effectively ruined all our future holidays because nothing will ever compare 😅

"The location of the apartments is remarkably close to the beach. There is a sandy beach which was quite crowded. There are rocky beaches where you are practically alone on the beach, but we recommend good water shoes as the rocks are quite rough. We liked the big balcony and plenty of space in the apartment."

The apartments could do with a little renovation as they are already very outdated for this price. In our kitchen the counter had some water damaged and in the bathroom, there was water dripping.

"Unit 18 was perfect, but there was a sewerage smell. We enjoyed the seclusion and solitude,"

The smell.

"Location was perfect Just a few minutes walk to the beach Food was fresh using local produce"

Having to say goodbye at the end of the stay. All of the staff and other guests were friendly and welcoming

"The breakfast was excellent with a wide variety of food. The tropical gardens around the hotel were beautiful and larger than any hotel gardens I have seen elsewhere in Asia and very well maintained. In particular we would like to mention Mr Tony Tong the Hospitality Manager who was very helpful advising us on excursions and sorting out a serious travel problem (0ne railway ticket booked instead of two!)"

everything was fine

"Everything was spot on, from the friendly staff to the scrumptious food and the spectacular views...my family and i wish we could stay longer and we will definitely be back soon."

I wish the restaurant area lighti g could be improved especially closer to the water...it would make a lovely evening entertainment area.

"+ The place was great overall. + The host was very nice and friendly."

- It was a little hard to take all our luggage to the third floor, as there were only stairs - Rooms were small

"I loved the old world charm. The views were spectacular and the property was extremely well preserved"

The meal quality for dinner was reasonable. The breakfast buffet was poor.

"We got an upgrade to a big cottage for free that better suited our family needs. Stuff is friendly and nice."

Aucun.

"Close to gondola and restaurant. Cosy and nice apartment."

Aucun.

"Great location directly at the white sand, pristine waters beach. Top equiped apartment with kitchen. Near to various great dinner places."

Aucun.

"Very good food and excellent wine. Lovely setting."

Staff were quite formal but very good.

"Staff, hospitality and location. As said, all the staff were excellent, it is not possible to mention all the staff by name. The only name which I remember was Carla Sasa but this does not put the rest of the staff in a different category."

Illumination in the room

"Everything is new and fresh ,it’s amazing for the price. Staff are happy an helpful"

Having to get taxis but the cheap so not to bad.

"Everything is new and fresh ,it’s amazing for the price. Staff are happy an helpful"

Having to get taxis but the cheap so not to bad.

"I appreciated Riza who was the main host. She greeted me on my arrival and was very helpful. Breakfast was great!"

Aucun.

"Friendly attentive staff, excellent environment and atmosphere, great food, great beach and pool, everything. The staff take very good care of the hotel residents."

Nothing except for high price, but is worth it.

"It has everything .. breakfast included and 1 spot for underground parking"

it’s outdated! needs more activities for the kids.. or indoor playgrounds.. because of the heat and questioning weather they should have more means of transportation inside of the resort and include more varieties in the breakfast. They should have express check in and check out

"Lo que más me gustó de mi estancia en la cabaña fue la tranquilidad en el sector donde esta ubicada, por una parte esta cerca del centro de Punta de Tralca, pero a la vez esta emplazada en medio de un mini bosque de eucaliptos lleno de tranquilidad, además el lugar de las cabañas es precioso, lleno de jardines, áreas verdes y una hermosa fuente con nenúfares"

lo que podría mejorar es el hecho de que en la cabaña en la que me quedé había un gran ventanal el cual no tenía cortinas, por lo que la habitación se iluminaba mucho demasiado temprano, además de que la cama, aunque es de dos plazas, es más pequeña

"pool was great, room was nice but if I had a choice I would rather stay on ground floor given my age and carting of luggage my husband has a disability and the walk was to long other than that if was very nice the breakfast was great!"

the dinner was abit expensive

"Stayed 5 nights in this absolute dream! 🤩 very well maintained, very high quality of rooms with attention to detail (freshly renovated beach bungalows), warm and welcoming atmosphere thanks to attentive staff who ensures a personal approach to their guests. The whole experience (from day trips to Tuherahera and snorkelling with manta rays) was all just over the top!"

Effectively ruined all our future holidays because nothing will ever compare 😅

"Wij hadden de benedenverdieping van de Villa. In één woord: heerlijk! De accommodatie is ruim, schoon en voorzien van alle gemakken. Het zwembad is heerlijk waar de kids zich ook goed in vermaakt hebben. De omgeving is niet erg toeristisch, maar met een beetje goed zoeken zijn er diverse mooie wandelroutes in de omgeving. De host is erg vriendelijk en staat voor je klaar."

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"Staff are friendly and helpful, and our room was good. The environment is beautiful, and we love the Rossmund golf estate."

There seems to be a lack of management oversight, with some areas for improvement. For example, one of the bath mats which was in place in front of the shower had holes in it - which really shouldn't happen. And there is a need for a "refresh" of the the rooms.

"Great staff that solved me booking the wrong date smoothly"

Aucun.

"Great staff, beautiful place for relaxing and we felt home there."

Aucun.

"L’habitació estava perfecta, no li faltava detall. L’atenció dels professionals sigué excel•lent, així com la restauració i els servicis generals. La piscina, jacuzzis, la zona de jocs… PERFECTE!"

Tot ha estat perfecte.

"Great snorkelling around the over water bungalows, lots of turtles feeding on the seagrass. Beautiful location, so relaxing. Beach access bungalows are very nice, newly renovated, comfy bed. Pool was awesome. Appreciated the sea bird conservation in the island. I actually loved the sounds of the Puffin de Pacifique birds at night - I thought it was a child crying at first lol… bungalows have earplugs, luckily! Complimentary buffet breakfast was good. Got a generous late check out, service was really good from the boat to the front desk to the restaurant and bar. Everyone speaks a very high level of English, not sure where the negative comments about staff come from - they were the best I experienced in NC by far."

It’s an expensive buffet dinner (around $80aud) but the choices were really good, esp the fresh seafood and all the desserts. It’s just not worth it if you don’t eat huge dinners. Order à la carte options instead, but nice to try the buffet just once. Consider BYO noodles and alcohol if you want to save money, buying food and drinks from the restaurant and bar adds up quick. Would have been good to be able to lock/unlock the back beach access door from outside with a key.

"I had the most wonderful stay! The island was so incredibly picturesque, my chalet dreamy, the food phenomenal and Annarine and Rodney were absolutely gems! I felt so very safe and well minded. The wifi in the restaurant was top notch. Will definitely be back again soon! 🩷"

No wifi in the chalet hehe

"The pool, the refrigerator in de room, the ac was cool, close to some stores."

I needed to ask a couple of times in 1 day to clean my room. When I checked in and went for a swim, the guard asked me where my swimming pool wristband was. I had not received one, so I had to leave the pool to get it :(

"Nice resort with lots of facilities. Very nice pool with bubble bath. Sauna, workout, and much more. VERY friendly and helpful staff. Decent brekky. Good restaurant for dinner. Room was nice."

No cappuccino option at brekky, just mediocre coffee. The "beach" is not worth the name - better stick with the pool.

"Outstanding Customer Service: "From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable." Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed. Management: "Management promptly addressed any concerns we had." "The hotel's management team is dedicated to ensuring guest satisfaction.""

Nothing it a Perfect Place

"We had a wonderful stay and truly enjoyed our time here. Everything was clean, comfortable, and very well organized. A special thank you to Mai, who was incredibly kind, attentive, and professional. She made us feel very welcome and was always ready to help with a warm smile. Her hospitality really made our stay even more special."

Aucun.

"+ The place was great overall. + The host was very nice and friendly."

- It was a little hard to take all our luggage to the third floor, as there were only stairs - Rooms were small