W Amsterdam

"The hotel is bankrupt in serious debt to the landlord it’s an ongoing court case. They have no Apple Pay, can’t take credit cards manually. Refuse to assist clients. Not enough employees. The whole place is depressed and the employees told me they all looking to leave this hotel. I couldn’t believe how this hotel has dropped in standards. Oh and asking clients to get cash from atm around Amsterdam so can give them cash rather then tapping your card. (You can’t tap) apple doesn’t want to work with them"

"Seriously BAD. Almost everything but mostly the employees lack of knowledge and unwillingness to assist. Also not accepting Apple Pay and sending clients to different atm machines around Amsterdam was a shocker"

"The hotel benefits from a great central location, which is probably its strongest selling point. However, the rooms are showing their age and feel a little dated and worn around the edges."

"My biggest frustrations were around payment. The hotel does not accept Apple Pay, which was inconvenient. More importantly, be very aware of their card policy – even if you have paid in full in advance, they charge €200 per night directly to your debit card. This is not a standard pre-authorisation hold; it is an actual transaction, meaning you will be hit with a currency conversion charge from your bank. When I raised this with the hotel, they refused to refund the charge. This feels like a very poor and somewhat misleading practice that caught me completely off guard. I would strongly recommend using a credit card with no foreign transaction fees if you do choose to stay here, and make sure you are fully aware of their payment terms before booking. A decent enough location, but the payment experience left a sour taste."

"Great hotel overall. Amazing spa with steam bath, pool, hit tub and dry sauna and cool down dip."

"Aucun."

"Very comfortable, free upgrade , fantastic location"

"The roof bar said it was closed at 3 am but it closed at 01:30"

"It was not the first time, we love W in the world, but the experience this time was not the best."

"Concierge not so welcome, the rooms rervice(breakfast), not good!"

"We were very pleased with the excellent service, clean and bright rooms, facilities and great location."

"Aucun."

"They allowed me to stay back in my room when flights were cancelled. Excellent location. Reception and staff are very good and friendly"

"Aucun."

"Had a loft room which was spacious on 2 levels and had everything you needed. Very quirky and well decorated. the lifts worked well and the hotel location is very central with easy transport links."

"Reception only has one check-in desk and if there is other guests checking -in or making enquiries you can be waiting for a while. Although staff are very helpful and informative. The bar (W Lounge) is at other part of hotel and a rooftop but services was at times poor and felt as if needed refurbishment, definitely not 5 star standard."

"Hotel was beautiful everything was perfect as we imagined it to be."

"The only issue was we was not informed that the spa was complimentary and only found this out at checkout which was a little disappointing ."

"Only the location. Everything is so dirty, if you go to the spa it is a health hazard!"

"The place is so dirty especially the spa, it’s still water with a thick layer of grease and dirt, in every pool and jacuzzi. And the noice is so loud in your hotel room from the aircondition that you can’t sleep. It was like sleeping next to a jet plane taking of! The staff seemed friendly, but I give them a bad review also because they most now the status of the hotels situation but the probably don’t care. It was 1600 euro for 3 nights, trust me there are many better locations for half the money"