"Modern and comfortable room, excellent and varied food, cleanliness, several swimming pools, friendly staff (with one exception), and great value for money"

"One unpleasant gentleman working in the restaurant gave the impression of monitoring guests rather than serving them, which made the atmosphere uncomfortable and made one want to leave as quickly as possible"

"The Minos hotel is a good stay in Rethymno. It has all the facilities for families. We stayed in a suite with a sea view, it was large and lovely."

"We picked the Minos hotel for it's kids club for our 3 yo girl. However, when we got there, it appears the kids club is open only 11:30-13:30. Only after asking to talk with the manager the staff showed flexibility and opened the kids club at 10:30 at the day of our departure. For improvement, the hotel staff should show more flexibility in opening hours of the kids club, for example in the afternoon."

"Our room was amazing, clean, comfortable, modern, spacious. Loved it. The stuff was super polite, accomodating, proactive, helpful probably the best reception we have ever met. The kids pool area - mini slides were nice to have :) The magician show was a hit with the kids."

"The hotel felt a bit cramped overall. The pool is quite small, and the surrounding area lacks space. Breakfast offered some variety, but the quality wasn’t great. The kids’ club was just a small room, and when we visited, there was a lady present who spoke English but didn’t really engage with the children. The so-called “gym” was also disappointing. If the price point were lower, the overall rating might be higher. But at this price range, guests expect more: a spacious and appealing pool area, an air-conditioned, comfortabel "gym" room, and a kids’ club that feels welcoming and engaging."

"Good location, 2 minutes from shops and the beach. Decent swimming pool. Apartment was large and very clean. Massive chessboard was fun. Plenty of games scattered around for kids."

"Offered a complimentary drink upon arrival, but never came. No biggie, but we'd been travelling with a small child in hot heat for a long time so it would have been nice! The healthspa woman was too persistent."

"Lovely clean hotel with the room serviced every day with clean towels, and bed made etc. The breakfast had a vast choice with something for everyone. The pool was also good with ample sunbeds."

"The majority of staff could have had more customer service skills - they were not very welcoming. There was also no atmosphere. There was an animation team but all they did was sit on their laptops all morning with no interaction with guests."

"Only stayed 2 nights as moving elsewhere on the island but could happily have stayed longer"

"Aucun."

"Very good rooms and water park for the kids. Very nice food"

"The rooms were too far from the main site, we have to walk with a baby and a toddler for 7minutes"

"Awsum Location / beautifully newly built apartments and so spacious. Fantastic amenities, beautiful airy spacious common areas. Fantastic location directly opposite the main beach."

"Pool closing at 6pm - didn’t really bother me that much but would have been good as an option. We used the app for the login / check in details but after that nothing - would be great if the app could be used for keeping residents updated for happenings for evenings etc - just a waste considering the time taken to download it etc"

"There room I stayed in was in a newer building, I was large enough and clean. Good breakfast. Nice hotel staff."

"There was a long way to go from this building to the reception, pool or breakfast restaurant, traversing 2 other building blocks. There were occasional problems with water supply (due to water company)."

"Very nice hotel very close to the beach (2 mins) and to the centre of Rethymno (old port). The staff did their best to make our holiday beautiful. Special thanks to Amelia in restaurant and to the ladies in reception! We stayed in the new building. The room was beautiful, spacious with big terrace. Good aircondition, kitchen, welcome drink and snacks. Breakfast and dinner were 5*. Pool area is very nice, and you can also spend your time in game room or in the gym."

"The carpet in the corridor should be changed, it was very dirty. Toilets in the common area were not clean at all."